Your post All Must Have Prizes caused me to think of this post by your Evil Twin, Ms. Breen: [link refers to an article by one Shawna Gale who went to Yale and is cross because she's unemployed - NS] What is the connection? That the letter writer is following the same theory you belabor in your post: she spent a lot of time and effort on her degree therefore it must be worth a lot, only the stupid society around her won't recognize that fact.Indeed so. The same phenomenon was observed by Samizdatan David Carr. During his time in the entertainment industry he developed the theory that the reason why actors, directors and so on are so left-wing was that they all worked their socks off to produce something frightfully meaningful for the Edinburgh Fringe and then played it to an audience of their mothers. If only, they dream, society was so arranged as to ensure them an audience. They worked for it, didn't they?Laboriously,
Alan M. Carroll
"I have my doubts about removing paint to make the ships less flammable. Perhaps that was true for a short time in the aftermath of the Battle of the Coral Sea, but the ongoing reason for removing old paint is to remove the rusty spots before applying a new coat of paint. Have you ever been to sea for an extended period of time? The salt eats away at everything, and only constant cleaning (swabbing the decks) and constant repair (chipping and painting) keep the ships from becoming floating rustbuskets. Yes, it's also important to keep the troops and sailors busy (I was a Marine serving on a ship when enlisted as part of Ship's Company and when an officer as part of the Embarked Troops), but it's even more important to keep the equipment in good shape.
"MCJ brings up a good point, which I can relate to because of my experience as Chief Clerk for the Court. I almaost started a revolution when I began by saying that our purpose was to serve the public. As the librarians know, the public can be downright rude at times. I had an incident where a customer became surly and rude. I could see that my clerk was becoming closer and closer to losing her temper, so I went to the window to handle the problem. There was absolutely nothing we could do to solve the problem without having the state hire 2 or 3 more people for the office (fat chance!), so all I did was smile and agree with the customer that yes, it was a shame that we didn't have more people and that we wished we could help him. He finally left feeling really disgruntled because he never had the satisfaction of a nice row.
"What surprised me was the reaction of my clerks who witnessed the interaction. They were unanimous in their feeling that I should have ripped the customer up one side and down the other because of how obnoxious he was being. I had to call each of my clerks into my office one at a time and explain how what I did actually made the obnoxious guy feel worse. I then told them that they had two choices every time they dealt with a customer. One was to deal with the customer even after the customer became rude. The other was to come and get me to deal with the customer after the customer became rude. By having a choice, my clerks were able to keep their cool even when dealing with rude and obnoxious customers, because they were empowered by me not to have to deal with them if they didn't want to. Too many public servants feel they have no choice but to put up with the rudeness of customers, and that can't help but affect their attitudes.
"P.S. It's much more fun being a patent attorney.
Emmanuel Goldstein of Airstrip One has caught in his net a document produced by just such people. And it's "Approved by the New Jersey Commission on Holocaust Education on September 10th, 1996, for inclusion in the Holocaust and Genocide Curriculum at the secondary level." He thinks that shows the moral bankruptcy of the Anglosphere. It certainly shows that American Irish historians of the famine are frequently far shallower than their Irish Irish equivalents. But we all knew that anyway.
However, does Mr Goldstein really think that the authors of this course of study have any less hatred for America than for Britain? So long as they are listing an oddly-chosen rag bag of British crimes spanning the last four centuries (to view, try Control F and "British Colonial Policies") then they are full of patriotic anger regarding the treatment of American prisoners in the Revolutionary War. But just wait till next term (semester) when the class does the Indian Wars and see what they say then.
The fact is that there is a whole class of minor academics who were once moved and outraged by the suffering of the Irish at the hands of the British, or by the suffering of other races at the hands of whites. But that motivation has long ago ceased to interest them.
They'd hate Ireland too, if they stayed there long enough to hear the church bells ring.
"In the book, a cynical, experienced officer explains to a new one how the US Navy worked. It is a system, he says, designed by geniuses to be run by idiots."As ever policy sometimes lagged behind reality:
"...the WW II Navy systems drove the new competent people nuts when they encountered them. And many had to be altered to cope with the actual war conditions. My favorite example: For years, to keep the sailors busy, the Navy had had them paint everything on the ships, over and over. This turned out to make them much more flammable, as they learned at the battle of Coral Sea, and so the sailors were then set to scraping off the paint they had applied earlier."Yet I read this (and I have no reason to suppose that Mr Miller thinks otherwise) as more than just another "top brass are all twits" story. "Keeping the sailors busy" was not such a bad objective - the evil consequences of idleness in an army or a navy are well known.. Just so long as the bull does not become a substitute for readiness and ability to fight.
"....It is a reasonable point of view, considering that the US has itself declared a war on terror and has banned the LTTE [Liberation Tigers of Tamil Eelam] within its shores. It is, in any event, almost unprecedented for the US to issue a warning while a peace process is in progress. Obviously there is a change of heart in the US as far as its policy on the LTTE is concerned. The US government did not raise a whimper when there was LTTE aggression of much meaner and destructive proportions several years back into the conflict. There have been several documented instances where the US government issued statements that the Sri Lankan government should “enter into a negotiated settlement” soon after the Tigers had carried out bombings in Colombo city, for instance."
"...village gossip about satanic practices led to the removal of nine children from their homes; after a £6 million inquiry, all charges were dismissed and social workers criticised for planting ideas in children's heads."Stuff the six million pounds. Some of those children were removed from their homes as toddlers and kept by the State for five years. Parents, think about that.
Transcripts of the original interrogations - no other word will fit - show not merely leading questions, but a remorseless verbal pummelling of the children from which only one answer would free them. We are so used to seeing the word "witchunt" as an allegory for McCarthyism that we forget how the word arose, how it came to be feared. The widening circle of denunciations that fuelled the frenzy followed a pattern already old before Salem.
Where therefore, has the idea come from that only C grade and above is "good"? To imply therefore that those who are below the "norm" are "failing", is to decry the effort they put into achieving their D to G grades.Breathe it in, my loves, breathe it in. That Marxian whiff of the Labour Theory of Value. That Eau de Staffroom 1970, tinctured with patronage. The children of the workers may not be able to read, write or add up, but the poor lambs did their pitiable best.
Remind me, why do I do this?
On the other hand, when I lived in Israel I heard the following story:Now I ask you, is that nice? Turning to the Lileks-inspired discussion of "it's company policy", Myria writes:An American minister is touring Israel and happens to pay a visit to the Jerusalem Biblical Zoo. There he is astonished to see a lion and a lamb in the same enclosure.
Unable to contain himself he rushes to the zoo director's office. "Sir," he exclaims, "this is the most remarkable and hopeful thing I have ever seen. Here in this holy land that is torn by hatred and conflict I see a lion and a lamb sharing the same enclosure. How have you accomplished this wonderful thing?"
"Easy," says the zoo director, "every morning we throw in another lamb."
I used to run a semiconductor plant. For obvious reasons we had policies, lots and lots of policies - two big thick books full of them, to be exact. Most of these covered manufacturing issues. You did X, Y, and Z at step such-and-such. If something deviated from the norm you did H, I, and J. But of course no policy can be written such that it allows for every possibility, not to mention that semiconductor manufacturing can sometimes
be as much a black art as a science. The people following those policies by and large had no idea why they were doing the things they were doing. You could tell them to sit in front of a machine that tested Ir, for instance,
and look for a number on the display between X and Y, but good luck trying to teach them what Ir even was or why it was important. To even begin to understand the "whys" would require a background in math, semiconductor physics, and electronic theory that one could simply not reasonably expect out of a high school graduate making $10 an hour to sit in front of an Ir tester all day.So they were supposed to do a job following a policy, they had no idea why the policy was what it was and you could not expect them to learn. Inevitably things would happen that were not covered in the policy or were sufficiently outside the norm, even if they were covered somewhat in the policy, to cause them to be suspect. They could, if that happened, continue to blindly follow the policy no matter what. That would be the easy answer, but mistakes could end up costing thousands or hundreds of thousands of dollars, depending on how many lots were involved, or, worse yet, could result in bad product getting shipped to customers. Neither of those things we could afford, so everyone was trained from day one to, if something didn't seem to be covered by the policy or flat didn't seem right, to go alert their supervisor who would then go to someone who was qualified to make a determination of whether there was a real problem or not and how to fix it if there was. That usually meant me, and it was a massive pain in my behind because it meant that I had to deal with a lot of little problems that really didn't matter. But that was why they paid me the big bucks and it also meant that a lot of big problems were caught before they could become big problems.
Now obviously we weren't dealing with the general public at all and not directly with customers that much (we had an outside sales department for that). But frankly I don't see how the principle is any different.
You go into a bank or a library and there's a problem. The teller or librarian has a policy but you're saying things aren't correctly covered under the policy. Your correspondent says that you should then go to someone who is qualified to make that determination, but my feeling is that responsibility should not be on you. The bank teller or the librarian should be the one to *automatically* go to someone who is qualified to make that determination, not sit there and stonewall you till doomsday. It's their policy and their responsibility to not blindly follow it no matter what, putting the burden on the customer. The uber-policy should be that if there is a problem with a policy you should go and find someone who can resolve it, not just set it aside or try and ignore it.
The whole problem comes down to one of attitude. When something went wrong in the plant I ran it could cost big bucks. If it resulted in bad product being shipped out the door it could cost millions in lost orders at worst and loss of customer good will at best. But we were dealing with a physical product and obvious consequences to mistakes created by blindly following policies. When dealing with people those consequences are less obvious and you may even have the feeling that they're near nil. If you're a bank teller and you anger a customer by blindly following policy, so what? Likely you already have their money anyway. If you're a librarian or a civil servant it's even worse. You're virtually immune to any consequence so blindly following a policy - in reality, using it as a shield to any kind of thinking - becomes very attractive.
When I ran a plant our policies were designed to be guides for people who didn't really know why they were doing things to know what to do. They were not substitutes for thought, and they were not excuses not to try and resolve problems by saying "well that's the policy!". That's the problem, in both Lilek's bleat and your bank example the policy is used as a shield, as an absolute. If the bank teller or the librarian is not capable of resolving a problem with the policy, that's fine, neither were most of the people who worked for me. But the people who worked for me were trained to then find someone who was capable of resolving the problem, not just blow it off.
*This is what my kids call it. Who is the mysterious Sammy?
TIMMY: Hey! That's my dog!
NATS: Not any more. You wuz crool to Blogwatch. You left him shut inside while you went off places.
TIMMY mutters something about having a living to earn and then says, "I'll prove he's mine. Here Blogwatch! Here boy!"
BLOGWATCH bounds forward... but then stops. He pauses, looking back and forth. His tail thumps the floor once. Then he turns and scampers off to join NATS. The two new friends go off into the sunset without a backward glance. TIMMY turns for home, shedding bitter tears of remorse. "If only," he sobs brokenly, "if only I had taken him out more when I had the chance..."
Could this scenario (which is of course purely fictional) ever really come to pass? Watch this space.
The motto of the blog is "learning from our cousins in Europe." The entries for which I have most sympathy are those on health. Here we could learn from Europe, but not, I suspect, in the way the author of the blog wants us to. My husband was in and out of a French casualty ward in about fifty minutes, including X-ray. (Let me propose a bargain: don't tell me the stories of your families' awful experiences in British hospitals and in return I won't tell you mine. Let this courageous article by Observer Health editor Anthony Browne, which I will keep posting at regular intervals, stand for all our horror stories.) The secret of this efficiency? A bill.
Yet I cannot leave without saying that the author is dead right on cooking. No great cook myself, even I am depressed to see that kids these days do "food technology" and design a pizza on a computer rather than handle real cheese and real mushrooms. "Yeuch, Miss, we don't fancy that."
"I used to feel the same way as you and James Lileks until I became the Chief Clerk for a court here in the States (before I became a patent attorney). I discovered early on that I did NOT want my clerks varying from policy, simply because they had no understanding of why the policy existed and therefore could not be trusted to deviate from the policy only when appropriate and in a manner that did not violate the reasons for the policy in the first place. Only my deputy chief clerk and I could authorize deviations from policy, which we did whenever the circumstances made such an approach the right thing to do.The nearest thing to a little puff of wind to keep my rant moving is that bit about "not understanding the reasons." The fine point of my whinge about banks was that the tellers said, "it's our policy" and implied "and that's that, now go home." I shall come clean and admit that on one of my complaints the bank was actually being quite reasonable, had I but known the reason. So the moral is, tell her about it. (Cue Billy Joel song of same name (and sub-cue 245 e-mails saying that the song was actually written by The Dinosaurs in 1956, vocals: Fred Flintstone.))
"There is a place in every organization for the lower level people who simply follow directions. Believe me, I have seen enough potentially catastrophic situations occur when someone tries to be accommodating regarding a policy without understanding the underlying reason for the policy.
"So, what to do? The answer is take the request for deviating from "the policy" to someone who has the authority to permit the deviation. In a library, that person is the head librarian. At a bank teller window, that person is the head teller or possibly the branch manager. Just as every organization has people who only can follow policy, every organization has a person who can authorize deviating from policy.
Well and good. But one little word surprised me. See if you can spot it here: "...helps to make her lies sound credible."
See, there are opportunities for employment and public position for women in Saudi after all. It's just what you have to do to get 'em.
...former State Department sophisticate Dennis Ross has written an op-ed [on Arafat etc.] in the Washington Post that is just begging for a Fisking. I am not in Lileks' league by any means, but I'll do my best. Here goes:And go he does. Read it.
One of the very first (ca. 1999) Brit blogs: Bifurcated Rivets - Which is definitely left wing, although his style is a link with a comment of rarely more than a short sentence, and less than 10% political. Mostly it's what another blogger calls "shiny things". And Interconnected which has been around since 2000. So has plasticbag.org which is occasionally political as well.Plenty more here: GBLOGs. As usual 90% will be mainly personal journals, not punditblogs.
[Note from NS: the last one seems to be a listing of Brit Blogs of all types. Very interesting.]
It pains me to disagree. A search engine looks for web pages that are most relevant to a given set of words. The fact that due to a googlebomb Marc Herold's article comes up 2nd, after the googlebomb is not a deficiency in google. In order for the googlebomb to work, many independant bloggers have to conclude that a given googlebomb is relevant to his/her readership. Additionally, the weblogs that participate have to have a significant readership. I participated, but my meager readership would not have made any difference in the google results.
Finally, what gogglebombing does in practice proves my argument. Iain Murray's article debunking Herold is totally relevant to anyone researching Afghan civilian casualties. Herold can still be found as the 2nd link. If the google user is getting better, more relevant information how is that a deficiency of google? May all my tools be as deficient.
If Blogger is working properly, my original post on the topic should be here. [Update: link to blog generally (see above) now works fine. Specific link to this post doesn't, but, hey, you can read it below. - NS]
In case it isn't I've reprinted it below.
Kind Regards,
Martin Devon
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But why would they want to
Stephen Green asks if Googlenews can be Googlebombed. Jeff Jarvis (scroll a down a bit) worries that perhaps Googlebombing could be used by for evil, and not just for goodness and niceness. He also links to a slashdot post explaining that the Goggle engineers have factored the technique into the search engine by examining breadth of a link circle.
I don't worry about this at all. I don't think Googlebombing is a nefarious tool, and I don't believe it can be misused. Google is measuring how widely read a web page is. If Instantman or LGF or Megan decide to link to something, I may or may not do so myself. I decide what my reader(s) will see. So if I want to help debunk Marc Herrold it is my choice. The extra 2 people (hi mom and dad!) that see my post are added to Glenn's 10,000* readers, Megan's 3,000* readers and Stephen's 2,500* readers who actually learn about the issue. The fact that goggle finds a post that 15,502* people have actually read is not bogus. It is a good thing. Since all this plays out within our own little Bloggeritaville, we think -- oh it is only us, it is not "legit." But it is.* I made those numbers up. Seemed like the thing to do when discussing old Marc, even in passing.
UPDATE: ... but before I go, what has Lancashire ever done to deserve this terrible fate? It has not got me in it. I don't know, first Ken Layne puts me in San Francisco, and now this. On mature consideration though, perhaps those black puddings of theirs count as weapons of mass destruction and merit a pre-emptive strike.
I do not. His name begins with "B", that's all. Amygdala would be in that slot if it hadn't squeaked into the twenty for reasons alluded to in an earlier post. I have several reasons for wishing naught but good to Mr Kepple. For one thing, getting serious for a minute, it seems that he has had rather too many brushes with death already. For another he runs a good, thoughtful blog. But I might just "stone" him with something embarrasing but harmless, marshmallows or celery for instance, for getting libertarianism so wrong in "Libertarians crack smile."
1. There's little I'd like better than to see the planet, and other planets one day, covered with many different societies, each with its own code of law. The one common rule would be, "you are free to leave." Certainly I would then expect them all to evolve, stimulated by competition and example, but always retaining diversity because that's how human beings are.
Meanwhile, the world is as it is. There is no state that I know of unambiguously better than the one I'm in now, flawed as it is. Nor am I indifferent to the ties of history and family. Nor am I indifferent to the suffering that happens because my own country's laws are so stupid sometimes, which makes me want to change them. Nor have I a green card. These motivations for staying put (well, not the last) would, of course, always apply even in my micro-states but it wouldn't be nearly such a wrench to leave freewheeling Norlonto (=North London Town, a Libertarian in-joke) for the Godly Enclave of Islington (London in-joke).
2. There was a (2), (3) and (4) but they'll have to wait for another time.
The post immediately below "Thinkers versus Feelers" was its inspiration, I'd say. He wonders why, when Bush had called some action of Israel's that had killed innocents while not being aimed at them "counterproductive", no one had the guts to ask the President, "When will America's forces end [their] own "counterproductive" assault on Afghan civilians who happen to be in the wrong place at the wrong time?"
Plenty of people holding a quite opposite opinion as to what should be done in Afghanistan and Israel to Mr Zilber's would make exactly that parallel. This post made me realise that the mere making of the parallel does not tell you anything as to what you should do next - a fact that both sides should note.
Returning to "thinkers" and "feelers", though, the inadequacy of those titles is shown by the fact that Zilber reproaches Bush Senior for "callous indifference" to Israel. Surely, that is the sin of the Thinker.
Can't they think more than a few years ahead? Mugabe is old. Even if he does die in bed rather than in a noose, his last day is not far off. Then the people of Zimbabwe will turn round and ask, where were you? Now, it's arguable whether faraway countries such as Britain should do anything active regarding Zimbabwe. Perhaps it's even arguable whether their next door neighbours should. But, by God, it isn't asking much that they should refrain from giving the oppressor aid and comfort.